Managed Service
Managed Service refers to the outsourcing of certain IT functions to a third-party provider for seamless management and maintenance. This can include tasks such as infrastructure management, network monitoring, and application support.
Partnering with dedicated service providers brings substantial advantages across industries, including the pharmaceutical sector. By entrusting IT operations to a third-party expert, companies can improve efficiency, lower costs, and enhance security, enabling them to focus their expertise and energies on growth and development strategies.
A global leader in the pharmaceutical sector recently partnered with R&S Group to enhance IT operations in supply chain application development and maintenance, demonstrating how Managed Services can be successfully implemented.
Managed Service
Building a successful long-term relationship typically involves key stages to enable effective collaboration in a Managed Service model:
Where a team of consultants carries out an in-depth assessment of supply chain processes, such as inventory management, distribution planning, production planning, and demand forecasting.
Where, based on the above assessment, the team of consultants develops a strategy that leverages state-of-the-art supply chain IT solutions to address the client's specific challenges and objectives.
Where, based on the above assessment, the team of consultants develops a strategy that leverages state-of-the-art supply chain IT solutions to address the client's specific challenges and objectives.
Once the software solutions are implemented, the team provides continuing support to ensure proper system functionality and desired outcomes. The team also works with the client to optimize and refine solutions based on real-time data and feedback.
Managed Service
The key components of outsourcing IT services to an external Managed Service Provider (MSP) include:
The MSP and client agree on specific performance targets, including response and resolution times, and other metrics laid out in the SLA. This constitutes the contractual agreement between the parties.
The MSP takes responsibility for monitoring the client's IT infrastructure, applications and services, utilizing early-detection and preventive tools.
The MSP provides flexible and scalable services, allowing the client to adjust scope as required.
The MSP assumes some of the risk associated with IT services, including downtime and data loss.
Outsourcing IT services to an MSP can deliver cost savings and efficiencies by leveraging economies of scale.
The MSP brings knowledge and experience to the table, allowing the client to benefit from industry knowledge and best practice.
Providing continuous support and uninterrupted service across different regions (APAC, EMEA, NA, LATAM).
Find out how R&S Group addresses Industry specific
Supply Chain challenges